FAQ

Shipping & Returns

Order in-stock gold jewelry by 3:00 PM Eastern, Monday through Friday, and it ships the same business day. Orders placed after 3 PM, on a weekend or on a holiday ship the next business day. Each gold product page shows the delivery dates before you order.

Every order arrives the next business day after it ships: UPS Next Day Air on orders over $500, UPS Next Day Air Saver on everything else.

These UPS services deliver Monday through Friday. An order that ships on Friday arrives Monday.

UPS does not deliver to P.O. boxes, so please use a street address.

Yes. Every order ships free by UPS, with no minimum, and arrives the next business day: UPS Next Day Air on orders over $500 and UPS Next Day Air Saver on everything else. See our shipping policy.

Every piece arrives in a gift box, ready to give, inside a plain shipping box. The packing slip never shows prices, and you can add a gift message in your cart. Every order is insured and tracked: your UPS tracking number comes by email when it ships.

While rare, if your jewelry arrives damaged, please contact us immediately . We'll arrange for immediate replacement or repair at no cost to you. All shipments are fully insured, so you're completely protected.

In-stock gold jewelry already ships fast: order by 3:00 PM Eastern, Monday through Friday, and it ships the same business day, free by UPS for next-business-day delivery — Next Day Air on orders over $500 and Next Day Air Saver on everything else. Custom and made-to-order pieces, such as our custom engagement rings, ship once they are finished; if you have a date to meet, contact us when you order.

My Orders

Our custom lab grown diamond engagement rings and jewelry are made to order and typically take 2-3 weeks to complete and ship. This timeframe allows us to carefully select the perfect diamond based on your specifications and craft your piece with meticulous attention to detail. For platinum settings or more complex custom designs, the process may take up to 4 weeks. We'll keep you updated throughout the entire process and notify you as soon as your piece is ready to ship.

Absolutely! Once you place your order, we'll keep you informed throughout the entire process. You can email us at connor.foster@hsfosterdiamonds.com to check on your order status at any time. Once your jewelry is completed and ready to ship, you'll receive a tracking email with detailed shipping information so you can monitor your package's progress.

Free Shipping

30-Day Returns

Custom Design